Shipping Policy
Effective Date: May 11, 2026
AWW SLEEP LLC is committed to providing reliable, efficient, and transparent shipping and delivery services for customers purchasing through AwwSleep.com.
Shipping Regions
AWW SLEEP LLC currently ships to customers located within the contiguous United States (the lower 48 states).
At this time, shipping may be limited or unavailable for:
- Alaska
- Hawaii
- U.S. territories
- International destinations
- P.O. Boxes
- APO/FPO military addresses
Customers located outside standard delivery regions should contact AWW SLEEP LLC before placing an order to confirm delivery availability and applicable shipping costs.
Free Delivery Eligibility
Free delivery may be available for qualifying orders shipped within eligible areas of the contiguous United States.
Free delivery eligibility is determined based on factors including:
- Product type and dimensions
- Mattress size or oversized freight requirements
- Order subtotal or promotional minimum purchase requirements
- Delivery distance from distribution or delivery zones
- Carrier availability and freight restrictions
- Active promotional offers
- Inventory location and availability
Free delivery promotions may exclude:
- Clearance or final-sale merchandise
- Adjustable bases or oversized furniture
- Remote or rural delivery locations
- Stair carry, white-glove, setup, or special handling services
- Expedited shipping requests
AWW SLEEP LLC reserves the right to modify or discontinue free delivery promotions at any time without prior notice.
Processing Times
Orders are generally processed within 1–5 business days unless otherwise stated on the product page or during checkout.
Processing times may vary due to:
- Product availability
- Inventory transfers
- High order volume
- Manufacturer delays
- Holidays or peak delivery periods
Processing time estimates are not guaranteed.
Delivery Estimates
Estimated delivery dates are provided for convenience only and are not guaranteed.
Delivery delays may occur due to:
- Carrier scheduling limitations
- Weather conditions
- Traffic or transportation disruptions
- Supply chain interruptions
- Product backorders
- Incorrect or incomplete customer information
AWW SLEEP LLC is not liable for delays outside of its reasonable control.
Delivery Requirements
Certain orders may require:
- Scheduled delivery appointments
- Signature confirmation upon delivery
- Adult presence at the delivery location
- Accessible and safe delivery conditions
Customers are responsible for:
- Providing accurate shipping and contact information
- Ensuring the delivery address is accessible
- Verifying product dimensions prior to purchase
- Inspecting products upon delivery
Additional fees may apply for failed delivery attempts, rescheduling requests, storage fees, or special delivery accommodations.
Shipping Restrictions & Additional Charges
Additional shipping fees, freight charges, or delivery restrictions may apply for:
- Rural or remote delivery areas
- Locations outside normal carrier service zones
- Oversized or heavyweight products
- Stair carries or multi-story deliveries
- White-glove delivery services
- Expedited shipping requests
- Special handling requirements
Customers will be notified of applicable charges before shipment whenever reasonably possible.
Lost, Missing, or Damaged Shipments
Customers should inspect all products immediately upon delivery.
Any shipping damage, missing items, or delivery discrepancies must be reported to AWW SLEEP LLC within 48 hours of delivery.
Customers may be required to provide:
- Photographs of the product and packaging
- Delivery documentation
- Order information
- Additional supporting details
Failure to report shipping issues within the required timeframe may affect claim eligibility.
Shipping Disclaimer
AWW SLEEP LLC is not responsible for shipping or delivery delays caused by circumstances outside of its reasonable control, including but not limited to:
- Third-party carrier delays
- Weather events or natural disasters
- Supply chain interruptions
- Labor shortages or transportation disruptions
- Incorrect customer information
- Delivery access limitations
Risk of loss for products may transfer to the customer upon delivery by the carrier or completion of delivery service, subject to applicable law.
Contact Information
For shipping questions or delivery assistance, please contact:
AWW SLEEP LLC
11100 SW 93RD CT RD #3
Ocala, FL 34481
Phone: (352) 251-0377
Website: AwwSleep.com
Email: customerservice@awwsleep.com